Kernel not identifying touchpad
I bought a new laptop recently and I am trying to run Linux on it. The device in question is the Teclast F6 pro, and I am having a problem with the touchpad.
I bought the device on pre-sale, so, as expected, I couldn't find much about it. I've found a kernel bug report of a similar problem in another laptop but couldn't find a solution for it
(https://bugzilla.redhat.com/show_bug.cgi?id=1526312).
The problem is that the touchpad does not work and the hardware is not recognized. The only mention I've found in linux related to the touchpad is when I run dmesg | grep hid which outputs this error: i2c_hid i2c-SYNA3602:00: unexpected HID descriptor bcdVersion (0x00ff). I checked the Windows drivers, and they show the same SYNA3602 identifier.
I tried xinput, lsusb, lspci, hwinfo and others, but there is no mention of touchpad/synaptics/mouse/syna3602, or anything related to the touchpad.
As far as I understand - please correct me if I'm wrong - the problem is that the kernel assigns this i2c-hid driver to manage the touchpad, but it fails, so the device is lost. If that is the case, how can I fix this i2c-hid driver, or use another hid-generic driver?
I tried a lot of things and I can say that it is:
- Not a hardware problem - It works in Windows
- Not a specific distro problem - I tried more than four different combinations of distros + desktop environments
- Not an outdated kernel - I tested multiple kernels 4.9, 4.10, 4.12, 4.14, 4.15, 4.16.
kernel-modules
asked Feb 28 at 4:38
Klox
11
add a comment |
I bought a new laptop recently and I am trying to run Linux on it. The device in question is the Teclast F6 pro, and I am having a problem with the touchpad.
I bought the device on pre-sale, so, as expected, I couldn't find much about it. I've found a kernel bug report of a similar problem in another laptop but couldn't find a solution for it
(https://bugzilla.redhat.com/show_bug.cgi?id=1526312).
The problem is that the touchpad does not work and the hardware is not recognized. The only mention I've found in linux related to the touchpad is when I run dmesg | grep hid which outputs this error: i2c_hid i2c-SYNA3602:00: unexpected HID descriptor bcdVersion (0x00ff). I checked the Windows drivers, and they show the same SYNA3602 identifier.
I tried xinput, lsusb, lspci, hwinfo and others, but there is no mention of touchpad/synaptics/mouse/syna3602, or anything related to the touchpad.
As far as I understand - please correct me if I'm wrong - the problem is that the kernel assigns this i2c-hid driver to manage the touchpad, but it fails, so the device is lost. If that is the case, how can I fix this i2c-hid driver, or use another hid-generic driver?
I tried a lot of things and I can say that it is:
- Not a hardware problem - It works in Windows
- Not a specific distro problem - I tried more than four different combinations of distros + desktop environments
- Not an outdated kernel - I tested multiple kernels 4.9, 4.10, 4.12, 4.14, 4.15, 4.16.
kernel-modules
asked Feb 28 at 4:38
Klox
11
add a comment |
I bought a new laptop recently and I am trying to run Linux on it. The device in question is the Teclast F6 pro, and I am having a problem with the touchpad.
I bought the device on pre-sale, so, as expected, I couldn't find much about it. I've found a kernel bug report of a similar problem in another laptop but couldn't find a solution for it
(https://bugzilla.redhat.com/show_bug.cgi?id=1526312).
The problem is that the touchpad does not work and the hardware is not recognized. The only mention I've found in linux related to the touchpad is when I run dmesg | grep hid which outputs this error: i2c_hid i2c-SYNA3602:00: unexpected HID descriptor bcdVersion (0x00ff). I checked the Windows drivers, and they show the same SYNA3602 identifier.
I tried xinput, lsusb, lspci, hwinfo and others, but there is no mention of touchpad/synaptics/mouse/syna3602, or anything related to the touchpad.
As far as I understand - please correct me if I'm wrong - the problem is that the kernel assigns this i2c-hid driver to manage the touchpad, but it fails, so the device is lost. If that is the case, how can I fix this i2c-hid driver, or use another hid-generic driver?
I tried a lot of things and I can say that it is:
- Not a hardware problem - It works in Windows
- Not a specific distro problem - I tried more than four different combinations of distros + desktop environments
- Not an outdated kernel - I tested multiple kernels 4.9, 4.10, 4.12, 4.14, 4.15, 4.16.
kernel-modules
asked Feb 28 at 4:38
Klox
11
I bought a new laptop recently and I am trying to run Linux on it. The device in question is the Teclast F6 pro, and I am having a problem with the touchpad.
I bought the device on pre-sale, so, as expected, I couldn't find much about it. I've found a kernel bug report of a similar problem in another laptop but couldn't find a solution for it
(https://bugzilla.redhat.com/show_bug.cgi?id=1526312).
The problem is that the touchpad does not work and the hardware is not recognized. The only mention I've found in linux related to the touchpad is when I run dmesg | grep hid which outputs this error: i2c_hid i2c-SYNA3602:00: unexpected HID descriptor bcdVersion (0x00ff). I checked the Windows drivers, and they show the same SYNA3602 identifier.
I tried xinput, lsusb, lspci, hwinfo and others, but there is no mention of touchpad/synaptics/mouse/syna3602, or anything related to the touchpad.
As far as I understand - please correct me if I'm wrong - the problem is that the kernel assigns this i2c-hid driver to manage the touchpad, but it fails, so the device is lost. If that is the case, how can I fix this i2c-hid driver, or use another hid-generic driver?
I tried a lot of things and I can say that it is:
- Not a hardware problem - It works in Windows
- Not a specific distro problem - I tried more than four different combinations of distros + desktop environments
- Not an outdated kernel - I tested multiple kernels 4.9, 4.10, 4.12, 4.14, 4.15, 4.16.
kernel-modules
kernel-modules
asked Feb 28 at 4:38
Klox
11
asked Feb 28 at 4:38
Klox
11
asked Feb 28 at 4:38
Klox
11
asked Feb 28 at 4:38
Klox
11
asked Feb 28 at 4:38
Klox
11
11
add a comment |
add a comment |
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