Suddenly it's announced that my train won't go the my destination, is my Sparpreis ticket valid?
up vote
12
down vote
favorite
During the journey it was suddenly announced that my train won't go to my destination an I should change to another one. I had my Sparpreis ticket ( first class with reservation).
Is my ticket still valid ?
If not how can I buy since the other option announced is just within 2 minutes?
The complimentary magazine in the train shows an ad from Deutsch Bahn to put on music and relax. How can one if they suddenly cancel anytime anywhere?
Also they announce welcome and all non important stuff in English but this kind of announcement only in German? How will an international traveller understand it?
trains cancellations deutsche-bahn
New contributor
add a comment |
up vote
12
down vote
favorite
During the journey it was suddenly announced that my train won't go to my destination an I should change to another one. I had my Sparpreis ticket ( first class with reservation).
Is my ticket still valid ?
If not how can I buy since the other option announced is just within 2 minutes?
The complimentary magazine in the train shows an ad from Deutsch Bahn to put on music and relax. How can one if they suddenly cancel anytime anywhere?
Also they announce welcome and all non important stuff in English but this kind of announcement only in German? How will an international traveller understand it?
trains cancellations deutsche-bahn
New contributor
As for the announcement not being in English: The announcements on the trains are not pre-recorded, they are made by train staff, and not all of them do speak English well enough to be able to translate anything extraordinary to English on the spot (although one might argue that train cancellations are not that extraordinary in Germany :) ). I'm putting this down as a comment only as this isn't the main point of your question..
– Sabine
2 hours ago
add a comment |
up vote
12
down vote
favorite
up vote
12
down vote
favorite
During the journey it was suddenly announced that my train won't go to my destination an I should change to another one. I had my Sparpreis ticket ( first class with reservation).
Is my ticket still valid ?
If not how can I buy since the other option announced is just within 2 minutes?
The complimentary magazine in the train shows an ad from Deutsch Bahn to put on music and relax. How can one if they suddenly cancel anytime anywhere?
Also they announce welcome and all non important stuff in English but this kind of announcement only in German? How will an international traveller understand it?
trains cancellations deutsche-bahn
New contributor
During the journey it was suddenly announced that my train won't go to my destination an I should change to another one. I had my Sparpreis ticket ( first class with reservation).
Is my ticket still valid ?
If not how can I buy since the other option announced is just within 2 minutes?
The complimentary magazine in the train shows an ad from Deutsch Bahn to put on music and relax. How can one if they suddenly cancel anytime anywhere?
Also they announce welcome and all non important stuff in English but this kind of announcement only in German? How will an international traveller understand it?
trains cancellations deutsche-bahn
trains cancellations deutsche-bahn
New contributor
New contributor
edited 5 hours ago
Glorfindel
2,31531935
2,31531935
New contributor
asked 6 hours ago
Abhishek
612
612
New contributor
New contributor
As for the announcement not being in English: The announcements on the trains are not pre-recorded, they are made by train staff, and not all of them do speak English well enough to be able to translate anything extraordinary to English on the spot (although one might argue that train cancellations are not that extraordinary in Germany :) ). I'm putting this down as a comment only as this isn't the main point of your question..
– Sabine
2 hours ago
add a comment |
As for the announcement not being in English: The announcements on the trains are not pre-recorded, they are made by train staff, and not all of them do speak English well enough to be able to translate anything extraordinary to English on the spot (although one might argue that train cancellations are not that extraordinary in Germany :) ). I'm putting this down as a comment only as this isn't the main point of your question..
– Sabine
2 hours ago
As for the announcement not being in English: The announcements on the trains are not pre-recorded, they are made by train staff, and not all of them do speak English well enough to be able to translate anything extraordinary to English on the spot (although one might argue that train cancellations are not that extraordinary in Germany :) ). I'm putting this down as a comment only as this isn't the main point of your question..
– Sabine
2 hours ago
As for the announcement not being in English: The announcements on the trains are not pre-recorded, they are made by train staff, and not all of them do speak English well enough to be able to translate anything extraordinary to English on the spot (although one might argue that train cancellations are not that extraordinary in Germany :) ). I'm putting this down as a comment only as this isn't the main point of your question..
– Sabine
2 hours ago
add a comment |
3 Answers
3
active
oldest
votes
up vote
13
down vote
TL;DR: Your ticket is still valid and you can take any connection to your destination (and it is not relevant if you booked a SuperSparpreis, Sparpreis or Flexpreis ticket) if your train/connection is expected to be delayed by at least 20 minutes at your destination or is cancelled at all. For more information have a look at Overview of the main passengers' rights regulations
You don't need to buy a new ticket but can simply take the next train which goes to your destination. You can look up connections at bahn.de or ask the staff on you current train. Usually they are happy to help you as much as they can.
However your included reservation in the first class ticket will, of course, not be transferred automatically to a next train. You can ask the staff in the DB Reisezentrum at your interchange station to transfer your reservation and sometimes it is also possible to do this by your own in the DB app if you have a registered account. The alternative is to take the next train and simply look for a not reserved seat.
In case you missed the last regular connection of the day to your destination you are entitled for a alternative mean of transport (e.g. a cab) or a hotel room for an overnight stay. For this always ask the staff in the DB Information first, they will figure this out for you.
Besides that, if you reach your destination with a delay of more than 60/120 minutes you can get 25/50 percent of your ticket costs back by filling out the passengers' right claim form
4
To be precise, it's not "delayed by 20 minutes", but "if the expected delay at the destination is 20 minutes or more". I.e. it doesn't matter when your train starts, it matters when it's expected to arrive.
– asdfex
4 hours ago
@asdfex You are right, I adjusted the wording in my answer
– tallistroan
53 mins ago
add a comment |
up vote
5
down vote
The railways in Germany are very good in offering alternative transport if the train you have planned to use can not be used for whatever reason.
First thing to do, ask any person sitting near you to explain, if they can. Next look for a person in an uniform. And if non is near, go to the ticket office in the station you are.
The uniformed staff or ticket window staff will tell you which train you can best use, sometimes giving you an alternative route.
You may not get a reserved seat on the alternative route, as that can not always be arranged, but in first class you can almost always find a seat or ask the train staff to help you find one.
I have had the same kind of problems several times in Germany, always got to my destination on the same day, if a little later than planned. And at no extra cost.
If your delay make you miss your last train of the day, they are supposed to help you reach your final destination that same night or put you up for a night, but you will have to ask uniformed staff or ticket office staff as soon as you have a reasonable expectation of that happening, to allow them to arrange things.
add a comment |
up vote
-3
down vote
I don't know how Germany runs their railroads. But in highly organized, efficient, tightly run operations like the U.S. Amtrak*, the railroad always has a plan to get you home. The takeaway here is They are not going to leave you in the lurch.
On your German train, they clearly have other frequent trains running that same route. They'll have you board one of those. You can see the agent for official instructions, or you can chance just boarding any train and asking what to do. It's not their first rodeo.
Your main issue will be your first class accommodations. You may have to choose between an earlier train that does not have that accommodation (available), or a later train that does. Either way there may be compensation for you, so I would ask about that.
* the management is not responsible for soft drinks sprayed on keyboard or monitor.
6
I am not sure your Amtrak experience has enough relevancy for German rail problems.
– Willeke♦
3 hours ago
@Willeke okay...
– Harper
2 hours ago
add a comment |
3 Answers
3
active
oldest
votes
3 Answers
3
active
oldest
votes
active
oldest
votes
active
oldest
votes
up vote
13
down vote
TL;DR: Your ticket is still valid and you can take any connection to your destination (and it is not relevant if you booked a SuperSparpreis, Sparpreis or Flexpreis ticket) if your train/connection is expected to be delayed by at least 20 minutes at your destination or is cancelled at all. For more information have a look at Overview of the main passengers' rights regulations
You don't need to buy a new ticket but can simply take the next train which goes to your destination. You can look up connections at bahn.de or ask the staff on you current train. Usually they are happy to help you as much as they can.
However your included reservation in the first class ticket will, of course, not be transferred automatically to a next train. You can ask the staff in the DB Reisezentrum at your interchange station to transfer your reservation and sometimes it is also possible to do this by your own in the DB app if you have a registered account. The alternative is to take the next train and simply look for a not reserved seat.
In case you missed the last regular connection of the day to your destination you are entitled for a alternative mean of transport (e.g. a cab) or a hotel room for an overnight stay. For this always ask the staff in the DB Information first, they will figure this out for you.
Besides that, if you reach your destination with a delay of more than 60/120 minutes you can get 25/50 percent of your ticket costs back by filling out the passengers' right claim form
4
To be precise, it's not "delayed by 20 minutes", but "if the expected delay at the destination is 20 minutes or more". I.e. it doesn't matter when your train starts, it matters when it's expected to arrive.
– asdfex
4 hours ago
@asdfex You are right, I adjusted the wording in my answer
– tallistroan
53 mins ago
add a comment |
up vote
13
down vote
TL;DR: Your ticket is still valid and you can take any connection to your destination (and it is not relevant if you booked a SuperSparpreis, Sparpreis or Flexpreis ticket) if your train/connection is expected to be delayed by at least 20 minutes at your destination or is cancelled at all. For more information have a look at Overview of the main passengers' rights regulations
You don't need to buy a new ticket but can simply take the next train which goes to your destination. You can look up connections at bahn.de or ask the staff on you current train. Usually they are happy to help you as much as they can.
However your included reservation in the first class ticket will, of course, not be transferred automatically to a next train. You can ask the staff in the DB Reisezentrum at your interchange station to transfer your reservation and sometimes it is also possible to do this by your own in the DB app if you have a registered account. The alternative is to take the next train and simply look for a not reserved seat.
In case you missed the last regular connection of the day to your destination you are entitled for a alternative mean of transport (e.g. a cab) or a hotel room for an overnight stay. For this always ask the staff in the DB Information first, they will figure this out for you.
Besides that, if you reach your destination with a delay of more than 60/120 minutes you can get 25/50 percent of your ticket costs back by filling out the passengers' right claim form
4
To be precise, it's not "delayed by 20 minutes", but "if the expected delay at the destination is 20 minutes or more". I.e. it doesn't matter when your train starts, it matters when it's expected to arrive.
– asdfex
4 hours ago
@asdfex You are right, I adjusted the wording in my answer
– tallistroan
53 mins ago
add a comment |
up vote
13
down vote
up vote
13
down vote
TL;DR: Your ticket is still valid and you can take any connection to your destination (and it is not relevant if you booked a SuperSparpreis, Sparpreis or Flexpreis ticket) if your train/connection is expected to be delayed by at least 20 minutes at your destination or is cancelled at all. For more information have a look at Overview of the main passengers' rights regulations
You don't need to buy a new ticket but can simply take the next train which goes to your destination. You can look up connections at bahn.de or ask the staff on you current train. Usually they are happy to help you as much as they can.
However your included reservation in the first class ticket will, of course, not be transferred automatically to a next train. You can ask the staff in the DB Reisezentrum at your interchange station to transfer your reservation and sometimes it is also possible to do this by your own in the DB app if you have a registered account. The alternative is to take the next train and simply look for a not reserved seat.
In case you missed the last regular connection of the day to your destination you are entitled for a alternative mean of transport (e.g. a cab) or a hotel room for an overnight stay. For this always ask the staff in the DB Information first, they will figure this out for you.
Besides that, if you reach your destination with a delay of more than 60/120 minutes you can get 25/50 percent of your ticket costs back by filling out the passengers' right claim form
TL;DR: Your ticket is still valid and you can take any connection to your destination (and it is not relevant if you booked a SuperSparpreis, Sparpreis or Flexpreis ticket) if your train/connection is expected to be delayed by at least 20 minutes at your destination or is cancelled at all. For more information have a look at Overview of the main passengers' rights regulations
You don't need to buy a new ticket but can simply take the next train which goes to your destination. You can look up connections at bahn.de or ask the staff on you current train. Usually they are happy to help you as much as they can.
However your included reservation in the first class ticket will, of course, not be transferred automatically to a next train. You can ask the staff in the DB Reisezentrum at your interchange station to transfer your reservation and sometimes it is also possible to do this by your own in the DB app if you have a registered account. The alternative is to take the next train and simply look for a not reserved seat.
In case you missed the last regular connection of the day to your destination you are entitled for a alternative mean of transport (e.g. a cab) or a hotel room for an overnight stay. For this always ask the staff in the DB Information first, they will figure this out for you.
Besides that, if you reach your destination with a delay of more than 60/120 minutes you can get 25/50 percent of your ticket costs back by filling out the passengers' right claim form
edited 54 mins ago
answered 5 hours ago
tallistroan
52528
52528
4
To be precise, it's not "delayed by 20 minutes", but "if the expected delay at the destination is 20 minutes or more". I.e. it doesn't matter when your train starts, it matters when it's expected to arrive.
– asdfex
4 hours ago
@asdfex You are right, I adjusted the wording in my answer
– tallistroan
53 mins ago
add a comment |
4
To be precise, it's not "delayed by 20 minutes", but "if the expected delay at the destination is 20 minutes or more". I.e. it doesn't matter when your train starts, it matters when it's expected to arrive.
– asdfex
4 hours ago
@asdfex You are right, I adjusted the wording in my answer
– tallistroan
53 mins ago
4
4
To be precise, it's not "delayed by 20 minutes", but "if the expected delay at the destination is 20 minutes or more". I.e. it doesn't matter when your train starts, it matters when it's expected to arrive.
– asdfex
4 hours ago
To be precise, it's not "delayed by 20 minutes", but "if the expected delay at the destination is 20 minutes or more". I.e. it doesn't matter when your train starts, it matters when it's expected to arrive.
– asdfex
4 hours ago
@asdfex You are right, I adjusted the wording in my answer
– tallistroan
53 mins ago
@asdfex You are right, I adjusted the wording in my answer
– tallistroan
53 mins ago
add a comment |
up vote
5
down vote
The railways in Germany are very good in offering alternative transport if the train you have planned to use can not be used for whatever reason.
First thing to do, ask any person sitting near you to explain, if they can. Next look for a person in an uniform. And if non is near, go to the ticket office in the station you are.
The uniformed staff or ticket window staff will tell you which train you can best use, sometimes giving you an alternative route.
You may not get a reserved seat on the alternative route, as that can not always be arranged, but in first class you can almost always find a seat or ask the train staff to help you find one.
I have had the same kind of problems several times in Germany, always got to my destination on the same day, if a little later than planned. And at no extra cost.
If your delay make you miss your last train of the day, they are supposed to help you reach your final destination that same night or put you up for a night, but you will have to ask uniformed staff or ticket office staff as soon as you have a reasonable expectation of that happening, to allow them to arrange things.
add a comment |
up vote
5
down vote
The railways in Germany are very good in offering alternative transport if the train you have planned to use can not be used for whatever reason.
First thing to do, ask any person sitting near you to explain, if they can. Next look for a person in an uniform. And if non is near, go to the ticket office in the station you are.
The uniformed staff or ticket window staff will tell you which train you can best use, sometimes giving you an alternative route.
You may not get a reserved seat on the alternative route, as that can not always be arranged, but in first class you can almost always find a seat or ask the train staff to help you find one.
I have had the same kind of problems several times in Germany, always got to my destination on the same day, if a little later than planned. And at no extra cost.
If your delay make you miss your last train of the day, they are supposed to help you reach your final destination that same night or put you up for a night, but you will have to ask uniformed staff or ticket office staff as soon as you have a reasonable expectation of that happening, to allow them to arrange things.
add a comment |
up vote
5
down vote
up vote
5
down vote
The railways in Germany are very good in offering alternative transport if the train you have planned to use can not be used for whatever reason.
First thing to do, ask any person sitting near you to explain, if they can. Next look for a person in an uniform. And if non is near, go to the ticket office in the station you are.
The uniformed staff or ticket window staff will tell you which train you can best use, sometimes giving you an alternative route.
You may not get a reserved seat on the alternative route, as that can not always be arranged, but in first class you can almost always find a seat or ask the train staff to help you find one.
I have had the same kind of problems several times in Germany, always got to my destination on the same day, if a little later than planned. And at no extra cost.
If your delay make you miss your last train of the day, they are supposed to help you reach your final destination that same night or put you up for a night, but you will have to ask uniformed staff or ticket office staff as soon as you have a reasonable expectation of that happening, to allow them to arrange things.
The railways in Germany are very good in offering alternative transport if the train you have planned to use can not be used for whatever reason.
First thing to do, ask any person sitting near you to explain, if they can. Next look for a person in an uniform. And if non is near, go to the ticket office in the station you are.
The uniformed staff or ticket window staff will tell you which train you can best use, sometimes giving you an alternative route.
You may not get a reserved seat on the alternative route, as that can not always be arranged, but in first class you can almost always find a seat or ask the train staff to help you find one.
I have had the same kind of problems several times in Germany, always got to my destination on the same day, if a little later than planned. And at no extra cost.
If your delay make you miss your last train of the day, they are supposed to help you reach your final destination that same night or put you up for a night, but you will have to ask uniformed staff or ticket office staff as soon as you have a reasonable expectation of that happening, to allow them to arrange things.
edited 6 hours ago
answered 6 hours ago
Willeke♦
30.2k885158
30.2k885158
add a comment |
add a comment |
up vote
-3
down vote
I don't know how Germany runs their railroads. But in highly organized, efficient, tightly run operations like the U.S. Amtrak*, the railroad always has a plan to get you home. The takeaway here is They are not going to leave you in the lurch.
On your German train, they clearly have other frequent trains running that same route. They'll have you board one of those. You can see the agent for official instructions, or you can chance just boarding any train and asking what to do. It's not their first rodeo.
Your main issue will be your first class accommodations. You may have to choose between an earlier train that does not have that accommodation (available), or a later train that does. Either way there may be compensation for you, so I would ask about that.
* the management is not responsible for soft drinks sprayed on keyboard or monitor.
6
I am not sure your Amtrak experience has enough relevancy for German rail problems.
– Willeke♦
3 hours ago
@Willeke okay...
– Harper
2 hours ago
add a comment |
up vote
-3
down vote
I don't know how Germany runs their railroads. But in highly organized, efficient, tightly run operations like the U.S. Amtrak*, the railroad always has a plan to get you home. The takeaway here is They are not going to leave you in the lurch.
On your German train, they clearly have other frequent trains running that same route. They'll have you board one of those. You can see the agent for official instructions, or you can chance just boarding any train and asking what to do. It's not their first rodeo.
Your main issue will be your first class accommodations. You may have to choose between an earlier train that does not have that accommodation (available), or a later train that does. Either way there may be compensation for you, so I would ask about that.
* the management is not responsible for soft drinks sprayed on keyboard or monitor.
6
I am not sure your Amtrak experience has enough relevancy for German rail problems.
– Willeke♦
3 hours ago
@Willeke okay...
– Harper
2 hours ago
add a comment |
up vote
-3
down vote
up vote
-3
down vote
I don't know how Germany runs their railroads. But in highly organized, efficient, tightly run operations like the U.S. Amtrak*, the railroad always has a plan to get you home. The takeaway here is They are not going to leave you in the lurch.
On your German train, they clearly have other frequent trains running that same route. They'll have you board one of those. You can see the agent for official instructions, or you can chance just boarding any train and asking what to do. It's not their first rodeo.
Your main issue will be your first class accommodations. You may have to choose between an earlier train that does not have that accommodation (available), or a later train that does. Either way there may be compensation for you, so I would ask about that.
* the management is not responsible for soft drinks sprayed on keyboard or monitor.
I don't know how Germany runs their railroads. But in highly organized, efficient, tightly run operations like the U.S. Amtrak*, the railroad always has a plan to get you home. The takeaway here is They are not going to leave you in the lurch.
On your German train, they clearly have other frequent trains running that same route. They'll have you board one of those. You can see the agent for official instructions, or you can chance just boarding any train and asking what to do. It's not their first rodeo.
Your main issue will be your first class accommodations. You may have to choose between an earlier train that does not have that accommodation (available), or a later train that does. Either way there may be compensation for you, so I would ask about that.
* the management is not responsible for soft drinks sprayed on keyboard or monitor.
edited 2 hours ago
answered 3 hours ago
Harper
9,31531747
9,31531747
6
I am not sure your Amtrak experience has enough relevancy for German rail problems.
– Willeke♦
3 hours ago
@Willeke okay...
– Harper
2 hours ago
add a comment |
6
I am not sure your Amtrak experience has enough relevancy for German rail problems.
– Willeke♦
3 hours ago
@Willeke okay...
– Harper
2 hours ago
6
6
I am not sure your Amtrak experience has enough relevancy for German rail problems.
– Willeke♦
3 hours ago
I am not sure your Amtrak experience has enough relevancy for German rail problems.
– Willeke♦
3 hours ago
@Willeke okay...
– Harper
2 hours ago
@Willeke okay...
– Harper
2 hours ago
add a comment |
Abhishek is a new contributor. Be nice, and check out our Code of Conduct.
Abhishek is a new contributor. Be nice, and check out our Code of Conduct.
Abhishek is a new contributor. Be nice, and check out our Code of Conduct.
Abhishek is a new contributor. Be nice, and check out our Code of Conduct.
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As for the announcement not being in English: The announcements on the trains are not pre-recorded, they are made by train staff, and not all of them do speak English well enough to be able to translate anything extraordinary to English on the spot (although one might argue that train cancellations are not that extraordinary in Germany :) ). I'm putting this down as a comment only as this isn't the main point of your question..
– Sabine
2 hours ago